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4 of 4 selected

Servicehälsan has the highest Vårdbetyg, 85,3 (a very high score). Biggest difference: continuity, 14,5 p.

All dimensions stacked, biggest difference first.

Vårdbetyg

12.5 p between highest and lowest

Continuity

14.5 p between highest and lowest

Care and treatment

14.0 p between highest and lowest

Respect and empathy

13.9 p between highest and lowest

Involvement

10.3 p between highest and lowest

Accessibility

uncertain difference

Information

uncertain difference

Best means the highest score on that question among the selected units. The dot is the score, the short bar the margin of error and the triangle the national average. Differences under 2.0 points read as on par and are not ranked.

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Each bar shows the score 0–100. A longer bar and a higher number are better. "Best" = highest in the row. Click a row to rank it.

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Metric	Hemdal NärvårdenVästerås, Västmanland×	Tegnér vårdcentralVästerås, Västmanland×	Viksäng-Irsta NärvårdenVästerås, Västmanland×	ServicehälsanVästerås, Västmanland×
Patient survey (National Patient Survey, scores 0–100)
	72.8national average 81.2	81.4national average 81.2	77.9national average 78.2	85.3national average 81.2Best
	68.3	80.2	77.4	82.2 Best
	73.7	85.5	82.1	87.6 Best
	73.1	81.5	81.0	83.4 Best
	69.0	78.1 Best	75.8	76.8
	58.7	67.5	69.3	73.3 Best
	76.2	85.7 Best	81.4	83.7
Response rate (share who answered)	38%	55%	42%	55%
Responses (answers behind the score)	76	165	127	110
Waiting times (National Board of Health and Welfare, preliminary monthly statistics)
Medical assessment within 3 days	59% · October 2025	82% · October 2025	–	99% · October 2025
Answered calls (phone/chat)	89% · August 2026	90% · August 2026	–	94% · August 2026
Practical information (1177 and regional open data)
Phone	021-17 40 30	021-15 25 00	021-17 49 70	021-481 89 50
Address	Västmanlands sjukhus Västerås, ingång 19, Utmarksgatan 39, Västerås, Västerås	Plan 2, Forskargränd 2, Västerås, Västerås	Regementsgatan 2, samt Kaserngatan 12, Västerås, Västerås	Legeringsgatan 2, Västerås, Västerås
Operating form	Public	Private	Public	Private
Opening hours	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–12:00, 13:00–17:00Sat–Sun Closed
Phone hours	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–12:00, 13:00–16:00Sat–Sun Closed
E-services	Yes (Chatt - 1177 direkt Västmanland, Av-/omboka tid direkt ( via webbtidbok), Boka tid direkt (via webbtidbok))	Yes (Chatt - 1177 direkt Västmanland, 1. Boka tid direkt, 2. Av-/omboka tid direkt)	Yes (Chatt - 1177 direkt Västmanland, Boka tid direkt (via webbtidbok), Av-/omboka tid direkt (via webbtidbok))	Yes (Chatt - 1177 direkt Västmanland, 1. Boka tid direkt, 2. Av-/omboka tid direkt)

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Source: National Patient Survey 2025 (SKR). Open data at resultat.patientenkat.se.