Privacy policy

Data about you as a visitor

We collect no personal data from you when you only read the site. There are no accounts and no logins. The only forms are the search fields, which store nothing, and the watch form on the municipality pages, where you choose to give us your email address. We use no cookies for tracking or analytics and share no visitor data with ad networks.

If you answer the question What would you most like to know in the box What we cannot measure, we store only that one of the three ready-made options was chosen, together with page type, month and language. We store no IP address, no identifier and no link to the clinic you were looking at. Your answer is added to a total, so there is no row about you to retrieve. That you have already answered is remembered by your own browser, not by us.

Clinics that have earned a distinction can embed a seal image from us on their own website. When such an image is fetched we count the fetch in an aggregate per clinic, day and embedding website (the site’s address, never the page). We store no IP address, no cookie and nothing about you as a visitor – the count describes websites, not people.

If you click through to register with a clinic, the link goes via us before sending you to 1177. We then add one to an aggregate per clinic and day and forward you straight on. We store no IP address, no cookie, no timestamp and nothing about you: we can see that five people clicked on a given day, never who, and never that the same person also did something else here. We measure it to know whether the comparisons actually help anyone choose.

To know what is worth building we count page views with Cloudflare Web Analytics. That measurement is cookieless and builds no profile: it sets no cookie, does no fingerprinting and does not follow you between visits or across websites. What is counted is aggregate, such as how many people visited a page and which referrer they arrived from. It is also why this site has no cookie banner. A small script is loaded from Cloudflare on every page; if you want to block it, an ordinary script or content blocker is enough, and the site works exactly as usual without it.

As with every website, our hosting provider (Google Cloud / Firebase App Hosting) handles technical server logs – such as IP address and time – in order to run and protect the service. These logs are not used to profile individual visitors and are stored only for a limited time according to the provider’s routines.

The map and your location

The Near me feature and the map ask your browser for your location only when you press the button yourself. The position is used solely to calculate distances and centre the map, directly in your browser – it is never sent to us or anyone else.

The map imagery is fetched as a static file from our own storage with the same hosting provider as the rest of the site (Google Cloud), not from any external map service. The map sets no cookies and shares nothing with third parties; the fetches are covered by the same technical server logs described above.

Data about health centres

The scores and statistics shown are aggregated, public data from the National Patient Survey – compiled answers at unit level, not data about individual patients or named staff. We fetch the data from the open results portal and process it according to the method we describe openly. Read more on About the data and Methodology.

If we sell statistics

Vårdbetyg may sell compiled statistics and reports to care providers and other organisations, for example comparisons of how health centres develop over time. The line is simple: what we sell is aggregated statistics, essentially from the same open sources the site is built on. We never sell personal data, and never anything at unit level derived from visitor data – what you do on the site can never become a sold figure about an individual health centre. Nor can money ever affect scores, rankings or selection; read more under Independence and funding.

Watching a municipality

If you sign up to watch a municipality we store your email address, the name of the municipality and the language you used. We first send an email asking you to confirm that the address is yours. If you do not confirm, the address is never used for anything. We use it only to tell you when we have added new figures for that municipality. We do not sell it, do not share it and send nothing else.

Every email has an unsubscribe link, and we use no tracking pixels, so we do not know whether you opened it. Once you unsubscribe the address stops being used, and it cannot be signed up again through the form, so nobody else can put you back on the list. If you would rather be removed from the list entirely than unsubscribed, get in touch at hej@vardbetyg.se and we will erase the record. The basis for the processing is your consent, and you can withdraw it whenever you like.

We also count how many people watch each municipality. That count is an aggregate with no link to your address; we use it to see where interest is growing, and if we ever show it publicly we do so only once the subscribers are numerous enough that no individual can be singled out. If we want to ask a voluntary follow-up question, for example whether you actually switched health centre, it is sent only to those who first said yes to exactly that in a separate choice. Not answering means no, and the watch continues as usual.

Your rights

If you have not signed up for a watch, we process no personal data about you, and there is then normally nothing to request, correct or erase. If you have signed up, the data in the section above (the address, the municipality, the language and the times of the sign-up, the confirmation and any unsubscribe) is all we hold. The unsubscribe link stops the emails. To have the data disclosed, corrected or erased, email us and we will do it. If you have questions about privacy or about how a piece of information is shown, get in touch at hej@vardbetyg.se. You always have the right to turn to the Swedish Authority for Privacy Protection (IMY) with a complaint.

Changes

We update this page before any new feature that processes personal data goes live. The watch described above is the first one, and it was added when this page was rewritten.