About the data

The source: the National Patient Survey

The patient ratings on this site come from the National Patient Survey (Nationell Patientenkät), coordinated by the Swedish Association of Local Authorities and Regions (SKR) and carried out by the Swedish Institute for Quality Indicators (Indikator). The results are taken from the open results portal resultat.patientenkat.se.

The primary-care survey 2025 was nationally mandatory and was published in February 2026. Just over 416,000 questionnaires were sent out and about 180,000 were answered – a response rate of 45.2%. The 2025 survey covers 20 regions (Sörmland is not included).

Which health centres are included?

Vårdbetyg compares registrable health centres within the primary-care choice system (vårdval) – the clinics you can register with via 1177. The units come from the National Patient Survey’s health-centre measurement and 1177’s care directory.

Private practices outside the choice system – for example clinics that only see privately paying or insurance patients – are therefore not included. They do not take part in the National Patient Survey, have no waiting-time statistics at the National Board of Health and Welfare, and cannot be registered with. That says nothing about their quality. They simply cannot be compared on the same open basis.

Beyond health centres we publish two further kinds of clinic from the same patient survey, each with its own measurement: specialist outpatient clinics (specialistmottagningar) and emergency departments (akutmottagningar), both in Swedish only. Their scores rest on patient experience only, they carry their own survey years, and they are compared within a region. How that is calculated is described under The score for specialist and emergency clinics.

The dimensions

Patients’ answers are summarised in six scored dimensions, each with a score from 0 to 100:

• Care and treatment
• Involvement
• Respect and empathy
• Continuity
• Information
• Accessibility

The survey has a seventh block, Other questions, which is reported without a score and is therefore never part of the Vårdbetyg.

Each dimension is built from several individual questions. The patient survey publishes them openly per unit, and we show them question by question on every health centre’s page with the answer distribution and the national average. The same question level is in the downloadable data. It is added depth and never counts toward the Vårdbetyg.

Accessibility: waiting times (National Board of Health and Welfare)

On the unit pages we complement patients’ answers with accessibility, measured with the National Board of Health and Welfare’s statistics database for primary-care waiting times (monthly figures). We use two measures: the share of patients given a medical assessment within three days, and the share whose phone call was answered. The statistics are preliminary and say something about accessibility – not about the quality of care.

Accessibility accounts for 30% of the Vårdbetyg score (patient experience makes up 70%). The individual waiting-time measures are also shown for the health centres we have been able to match against the source.

For specialist clinics we likewise show the waiting time to a first visit from the National Board of Health and Welfare’s statistics database for specialised care: the share of completed first visits within the care guarantee’s 90 days and the month’s median wait. That figure is context only and never part of a clinic’s rating. The registers can only be linked for a minority of clinics (the regions report waiting times and the patient survey at different organisational levels), so many clinics appear without a waiting time.

Named regular doctor (continuity)

For health centres in six regions the unit page shows the share of listed patients with a named regular doctor . Continuity has strong research support and a named regular doctor is a national policy goal, but no open national source for the share exists. The figures therefore come from the regions themselves:

• Skåne: quarterly follow-up through the third quarter of 2026, released public record.
• Stockholm: the latest confirmed of the three most recent GP-listing extracts, April–September 2026, released public record.
• Västra Götaland: monthly extracts January–July 2026, released public record.
• Östergötland: one extract for October 2026, released public record.
• Norrbotten: the region’s public follow-up of its primary care choice system (January–April 2026), in whole percent and without the number of listed patients.
• Kalmar: the region’s own monthly statistics, released as a public record (latest month, September 2026), without the number of listed patients.

None of these figures are part of our open dataset. More regions will follow.

The figure is a full count, not a survey, and the registers contain known errors. For Skåne, where we have quarterly series, we show each unit’s latest stable quarter: quarters where the register is dominated by vacancy bookkeeping (most listed patients sit on vacant doctor slots) or where the share deviates sharply from the unit’s own level for the year are excluded. In every region, extremely low values that suggest personal listing is not used in the register are excluded, and a unit with no stable figure is shown without one. The period of each figure is always shown next to it.

Regions count in similar but not identical ways – Skåne, for example, includes resident physicians and excludes vacant doctors from the numerator, Stockholm counts patients listed on a named doctor outright, and Västra Götaland sums the unit’s named doctors (the share is capped at 100%, because the registers were extracted at different times). Compare the share within a region, not across regions. A unit with many elderly or chronically ill patients can also have a structurally higher share. The figure is not part of the Vårdbetyg score.

Number of responses and uncertainty

A score without context can mislead. That is why we always show the margin of error (confidence interval) and the number of responses together with every score, so that differences between health centres can be judged in light of how reliable the basis is. Units with too few responses are shown without a score, with the text “too few responses”.

The health centres’ combined score – the Vårdbetyg – is calculated with an open method. Read how the Vårdbetyg score is calculated.

No submitted reviews, nothing for sale

Everything shown here is calculated from open official sources – the National Patient Survey and the National Board of Health and Welfare’s waiting-time statistics, each marked with its measurement period. We accept no submitted reviews, and no care provider can pay to raise, hide or highlight a score. There is no channel into the figures.

Nor does Vårdbetyg sell placements, sponsored content or bookings – no sponsorship, no booking commission. How the service is funded is described under Independence and funding.