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4 of 4 selected

Capio Vårdcentral Mälarporten has the highest Vårdbetyg, 85,0 (a very high score). City Närvården is on par (83,2).

All dimensions stacked, biggest difference first.

Vårdbetyg

8.4 p between highest and lowest

Continuity

uncertain difference

Care and treatment

uncertain difference

Information

uncertain difference

Accessibility

uncertain difference

City Närvården
82.6
Citypraktikenon par
81.5
Capio Vårdcentral Mälarportenon par
81.3
Herrgärdet Närvården
76.9

Involvement

uncertain difference

Respect and empathy

uncertain difference

Best means the highest score on that question among the selected units. The dot is the score, the short bar the margin of error and the triangle the national average. Differences under 2.0 points read as on par and are not ranked.

Columns in the table

Each bar shows the score 0–100. A longer bar and a higher number are better. "Best" = highest in the row. Click a row to rank it.

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Metric	Capio Vårdcentral MälarportenVästerås, Västmanland×	City NärvårdenVästerås, Västmanland×	CitypraktikenVästerås, Västmanland×	Herrgärdet NärvårdenVästerås, Västmanland×
Patient survey (National Patient Survey, scores 0–100)
	85.0national average 81.2	83.2national average 81.2	80.1national average 81.2	76.6national average 81.2
	86.2 Best	79.2	81.8	83.2
	89.4 Best	85.8	87.2	85.4
	85.9 Best	81.9	84.4	83.1
	81.3 Best	75.4	79.9	80.3
	80.5 Best	73.1	74.3	76.1
	81.3	82.6 Best	81.5	76.9
Response rate (share who answered)	49%	37%	49%	49%
Responses (answers behind the score)	147	110	195	147
Waiting times (National Board of Health and Welfare, preliminary monthly statistics)
Medical assessment within 3 days	86% · October 2025	86% · October 2025	67% · October 2025	53% · October 2025
Answered calls (phone/chat)	93% · August 2026	99% · August 2026	89% · August 2026	83% · August 2026
Practical information (1177 and regional open data)
Phone	021-360 77 00	021-17 47 00	021-813 02 00	021-17 41 01
Address	Våning B, Ingenjör Bååths gata 5, Västerås, Västerås	Kopparbergsvägen 17, Västerås, Västerås	Stora Gatan 33, Västerås, Västerås	Karlsgatan 17A, Västerås, Västerås
Operating form	Private	Public	Private	Public
In the survey since	2015 or earlier	2015 or earlier	2015 or earlier	2015 or earlier
Opening hours	Mon–Fri 07:30–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Thu 08:00–17:00, 08:00–12:00, 13:00–15:45Fri 08:00–17:00, 08:00–12:00, 13:00–14:00Sat–Sun Closed
Phone hours	Mon–Thu 08:00–17:00Fri 08:00–16:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed
E-services	Yes (Chatt - 1177 direkt Västmanland, 2. Av-/omboka tid direkt, Lämna synpunkter på vården)	Yes (Chatt - 1177 direkt Västmanland, Boka tid direkt (via webbtidbok), Av-/omboka tid direkt (via webbtidbok))	Yes (Chatt - 1177 direkt Västmanland, 1. Boka tid direkt, Av/omboka tid)	Yes (Chatt - 1177 direkt Västmanland, Boka tid direkt (via webbtidbok), Av-/omboka tid direkt (via webbtidbok))
Registration via 1177	Yes	Yes	Yes	Yes

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Source: National Patient Survey 2025 (SKR). Open data at resultat.patientenkat.se.