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Hermelinen vårdcentral has the highest Vårdbetyg, 85,4 (a very high score).

All dimensions stacked, biggest difference first.

Vårdbetyg

5.4 p between highest and lowest

Continuity

uncertain difference

Accessibility

uncertain difference

Information

uncertain difference

Care and treatment

uncertain difference

Involvement

uncertain difference

Respect and empathy

uncertain difference

Best means the highest score on that question among the selected units. The dot is the score, the short bar the margin of error and the triangle the national average. Differences under 2.0 points read as on par and are not ranked.

Columns in the table

Each bar shows the score 0–100. A longer bar and a higher number are better. "Best" = highest in the row. Click a row to rank it.

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Metric	Hermelinen vårdcentralLuleå, Norrbotten×	Vårdcentralen NorraHamnLuleå, Norrbotten×	Björkskatans hälsocentralLuleå, Norrbotten×	Bergnäsets hälsocentralLuleå, Norrbotten×
Patient survey (National Patient Survey, scores 0–100)
	85.4national average 81.2Best	81.1national average 81.2	80.6national average 81.2	80.0national average 81.2
	81.6	81.9	83.5 Best	80.3
	85.9	87.8	88.4 Best	86.0
	83.9 Best	83.0	83.4	80.7
	76.9	78.4 Best	78.2	73.7
	72.2	73.1 Best	68.4	65.1
	80.5	81.3	75.2	81.7 Best
Response rate (share who answered)	53%	47%	49%	44%
Responses (answers behind the score)	158	94	98	87
Waiting times (National Board of Health and Welfare, preliminary monthly statistics)
Medical assessment within 3 days	99.5% · August 2026	68% · August 2026	79% · August 2026	88% · August 2026
Answered calls (phone/chat)	97% · August 2026	98% · August 2026	89% · August 2026	81% · August 2026
Practical information (1177 and regional open data)
Phone	0920-40 22 90	0920-40 71 50	0920-719 13	0920-710 65
Address	Sandviksgatan 60, 972 33 Luleå, Luleå	Timmermansgatan 26A 2 tr, 972 31 LULEÅ, Luleå	Höstvägen 7, 976 33 Luleå, Luleå	Producentvägen 10, Luleå, Luleå
Operating form	Private	Private	Public	Public
In the survey since	2021	2015 or earlier	2015 or earlier	2015 or earlier
Opening hours	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed
Phone hours	–	–	Mon–Fri 07:30–17:00Sat–Sun Closed	Mon–Fri 07:30–16:30Sat–Sun Closed
E-services	Yes (Chatta med oss, 1. Boka tid direkt, Beställ journalkopia)	Yes (Mitt PTJ - NorraHamn, Beställ journalkopia, Hälsodeklaration graviditet)	Yes (Sök vård i Min vård Norrbotten, Boka eller ändra tid för vaccination, 1. Boka tid direkt)	Yes (Sök vård i Min vård Norrbotten, 1. Boka tid direkt, 2. Av/omboka tid direkt)
Registration via 1177	Yes	Yes	Yes	Yes

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Source: National Patient Survey 2025 (SKR). Open data at resultat.patientenkat.se.