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4 of 4 selected

Servicehälsan has the highest Vårdbetyg, 85,6 (a very high score). Capio Vårdcentral Mälarporten is on par (85,2). Biggest difference: continuity, 11,1 p.

All dimensions stacked, biggest difference first.

Vårdbetyg

3.4 p between highest and lowest

ServicehälsanBest
85.6
Capio Vårdcentral Mälarportenon par
85.2
City Närvården
83.2
LäkarGruppen
82.2

Continuity

11.1 p between highest and lowest

Care and treatment

8.3 p between highest and lowest

Information

uncertain difference

Respect and empathy

uncertain difference

Involvement

uncertain difference

Accessibility

uncertain difference

Best means the highest score on that question among the selected units. The dot is the score, the short bar the margin of error and the triangle the national average. Differences under 2.0 points read as on par and are not ranked.

Columns in the table

Each bar shows the score 0–100. A longer bar and a higher number are better. "Best" = highest in the row. Click a row to rank it.

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Metric	ServicehälsanVästerås, Västmanland×	Capio Vårdcentral MälarportenVästerås, Västmanland×	City NärvårdenVästerås, Västmanland×	LäkarGruppenVästerås, Västmanland×
Patient survey (National Patient Survey, scores 0–100)
	85.6national average 81.5	85.2national average 81.5	83.2national average 81.5	82.2national average 81.5
	82.2	86.2 Best	79.2	77.9
	87.6	89.4 Best	85.8	82.9
	83.4	85.9 Best	81.9	82.0
	76.8	81.3 Best	75.4	74.1
	73.3	80.5 Best	73.1	69.4
	83.7 Best	81.3	82.6	83.2
Response rate (share who answered)	55%	49%	37%	44%
Responses (answers behind the score)	110	147	110	132
Waiting times (National Board of Health and Welfare, preliminary monthly statistics)
Medical assessment within 3 days	99% · October 2025	86% · October 2025	86% · October 2025	88% · October 2025
Answered calls (phone/chat)	96% · July 2026	94% · July 2026	99% · July 2026	95% · July 2026
Practical information (1177 and regional open data)
Phone	021-481 89 50	021-360 77 00	021-17 47 00	021-473 30 00
Address	Legeringsgatan 2, Västerås, Västerås	Våning B, Ingenjör Bååths gata 5, Västerås, Västerås	Kopparbergsvägen 17, Västerås, Västerås	Källgatan 10-14, Västerås, Västerås
Operating form	Private	Private	Public	Private
In the survey since	2015 or earlier	2015 or earlier	2015 or earlier	2015 or earlier
Opening hours	Mon–Fri 08:00–12:00, 13:00–17:00Sat–Sun Closed	Mon–Fri 07:30–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed
Phone hours	Mon–Fri 08:00–12:00, 13:00–16:00Sat–Sun Closed	Mon–Thu 08:00–17:00Fri 08:00–16:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed
E-services	Yes (Chatt - 1177 direkt Västmanland, 1. Boka tid direkt, 2. Av-/omboka tid direkt)	Yes (Chatt - 1177 direkt Västmanland, 2. Av-/omboka tid direkt, Lämna synpunkter på vården)	Yes (Chatt - 1177 direkt Västmanland, Boka tid direkt (via webbtidbok), Av-/omboka tid direkt (via webbtidbok))	Yes (Chatt - 1177 direkt Västmanland, 1. Boka tid direkt, 2. Av-/omboka tid direkt)
Registration via 1177	Yes	Yes	Yes	Yes

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Source: National Patient Survey 2025 (SKR). Open data at resultat.patientenkat.se.