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2 of 4 selected

LäkarGruppen has the highest Vårdbetyg, 82,0 (a high score). Vårdcentralen City has too few responses.

All dimensions stacked, biggest difference first.

Vårdbetyg

LäkarGruppen
82.0
Vårdcentralen Citytoo few responses
–

Care and treatment

LäkarGruppen
77.9
Vårdcentralen Citytoo few responses
–

Respect and empathy

LäkarGruppen
82.9
Vårdcentralen Citytoo few responses
–

Involvement

LäkarGruppen
82.0
Vårdcentralen Citytoo few responses
–

Information

LäkarGruppen
74.1
Vårdcentralen Citytoo few responses
–

Continuity

LäkarGruppen
69.4
Vårdcentralen Citytoo few responses
–

Accessibility

LäkarGruppen
83.2
Vårdcentralen Citytoo few responses
–

Best means the highest score on that question among the selected units. The dot is the score, the short bar the margin of error and the triangle the national average. Differences under 2.0 points read as on par and are not ranked.

Each bar shows the score 0–100. A longer bar and a higher number are better. "Best" = highest in the row. Click a row to rank it.

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Metric	Vårdcentralen CityEskilstuna, Sörmland×	LäkarGruppenVästerås, Västmanland×
Patient survey (National Patient Survey, scores 0–100)
	–	82.0national average 81.2
	–	77.9
	–	82.9
	–	82.0
	–	74.1
	–	69.4
	–	83.2
Response rate (share who answered)	–	44%
Responses (answers behind the score)	–	132
Waiting times (National Board of Health and Welfare, preliminary monthly statistics)
Medical assessment within 3 days	66% · August 2026	88% · October 2025
Answered calls (phone/chat)	97% · August 2026	94% · August 2026
Practical information (1177 and regional open data)
Phone	016-10 40 01	021-473 30 00
Address	Kungsgatan 39, Eskilstuna	Källgatan 10-14, Västerås, Västerås
Operating form	Public	Private
In the survey since	2015 or earlier	2015 or earlier
Opening hours	Mon–Wed 07:00–17:00Thu–Fri 08:00–17:00Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed
Phone hours	Mon–Fri 07:00–16:30Sat–Sun Closed	Mon–Fri 08:00–17:00Sat–Sun Closed
E-services	Yes (Vårdkontakt Direkt - digital rådgivning och chatt, Beställ journalkopia, Förnya hjälpmedel)	Yes (Chatt - 1177 direkt Västmanland, 1. Boka tid direkt, 2. Av-/omboka tid direkt)
Registration via 1177	Yes	Yes

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Source: National Patient Survey 2025 (SKR). Open data at resultat.patientenkat.se.