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Stockholm · Stockholm
Capio Vårdcentral Zinkensdamm
Capio Vårdcentral Zinkensdamm has a Vårdbetyg of 78.0 out of 100, a high score that rests on 53 responses in the National Patient Survey 2025. That is 3.2 points below the national average (81.2). 82% of patients get a medical assessment within 3 days (January 2026).
Updated with the National Patient Survey 2025 · Waiting times: January 2026
Vårdbetyg
Vårdbetyg
78.0/ 100High score
3.2 below the national average (81.2)
Based on 53 responses from 150 patients asked (35%)
Patients: cannot be told apart from the national average
The margin of error for patients' answers reaches the national average, so the difference may come down to who happened to answer. How to read the margin of error.
Combined from patient experience (75.4, from the patient survey) and accessibility (84.0, from waiting times), adjusted toward the national average. How we calculate it.
Why this rating?
Two parts, each first shrunk toward the national average by how many answered, then weighted:
- Patient experience75.4 · weight 70 %
- Accessibility84.0 · weight 30 %
Combined rating 78.0
Patient experience builds on the unit’s own answers about 64 %; the rest is drawn toward the national average for patient experience (78.2) because 53 patients answered. Fewer answers means a stronger pull, so a thin basis can’t top the ranking on chance. Worked example: raw mean vs Vårdbetyg.
At a glance
Patient ratings by dimension
What the symbols mean:
- This health centre
- National average
- Margin of error – how much the number can vary
The wider the line around the dot, the less certain the figure, usually because fewer people responded. Read more in the methodology.
- Care and treatmentPatient survey · 50 responses73.3
Health centre average in the municipality 81.7 · in the region 81.1
- Respect and empathyPatient survey · 49 responses79.3
Health centre average in the municipality 85.6 · in the region 85.2
- InvolvementPatient survey · 50 responses79.3
Health centre average in the municipality 83.1 · in the region 82.4
- InformationPatient survey · 49 responses69.7
Health centre average in the municipality 78.2 · in the region 77.4
- Continuity – seeing the same staffPatient survey · 45 responses65.8
Health centre average in the municipality 75.1 · in the region 74.0
- AccessibilityPatient survey · 52 responses75.8
Health centre average in the municipality 79.5 · in the region 80.3
How patients answered, question by question
The individual questions behind each dimension, with how patients answered. Added depth that does not count toward the Vårdbetyg.
Care and treatment
How did you experience the care you received during the visit?
73.551 answers to this question
- Very good47 %
- Fairly good27 %
- Fairly bad16 %
- Very poor6 %
- Not applicable / Don't know4 %
How much trust did you have in the doctor?
72.951 answers to this question
- A lot45 %
- Quite a lot27 %
- Not much16 %
- None at all6 %
- Not applicable / Don't know6 %
Respect and empathy
Did you feel that the doctor took you and your health problems seriously?
77.651 answers to this question
- Completely55 %
- For the most part20 %
- Somewhat20 %
- Not at all2 %
- Not applicable / Don't know4 %
What was your experience of how the doctor treated you?
81.951 answers to this question
- Very good59 %
- Fairly good24 %
- Fairly bad8 %
- Very bad4 %
- Not applicable / Don't know6 %
Involvement
How did you feel that the doctor listened to you?
81.651 answers to this question
- Very well59 %
- Fairly well20 %
- Fairly badly10 %
- Very badly4 %
- Not applicable / Don't know8 %
How did you experience the opportunity to be involved in your care?
73.651 answers to this question
- Very good37 %
- Fairly good33 %
- Fairly bad8 %
- Very bad6 %
- Not applicable / Don't know16 %
What is your experience of being able to ask questions?
82.650 answers to this question
- Completely54 %
- For the most part34 %
- Not really8 %
- Not at all0 %
- Not applicable / Don't know4 %
How did you experience the opportunity for relatives to be involved in your care as much as you wanted?
83.351 answers to this question
- Very good18 %
- Fairly good8 %
- Fairly bad0 %
- Very bad2 %
- Not applicable / Don't know73 %
Information
Did you receive information that suited you?
70.851 answers to this question
- Completely41 %
- For the most part27 %
- Somewhat22 %
- Not at all4 %
- Not applicable / Don't know6 %
What did you think about the information regarding the next steps?
67.450 answers to this question
- Very good36 %
- Fairly good26 %
- Fairly bad14 %
- Very bad10 %
- Not applicable / Don't know14 %
Continuity
How well informed did you feel the doctor was about your medical history and previous care?
67.551 answers to this question
- Very well35 %
- Quite well24 %
- Quite badly14 %
- Very badly10 %
- Not applicable / Don't know18 %
How did you experience the opportunity to see a doctor you had seen before?
64.650 answers to this question
- Very good28 %
- Fairly good16 %
- Fairly bad8 %
- Very bad12 %
- Not applicable / Don't know36 %
How did you experience that the coordination with other care and services worked?
66.751 answers to this question
- Very well20 %
- Fairly well24 %
- Fairly badly12 %
- Very badly4 %
- Not applicable / Don't know41 %
Accessibility
How did you experience the waiting time until you could visit the health/medical center?
81.753 answers to this question
- Short (reasonable)68 %
- Somewhat too long25 %
- Far too long6 %
- Not applicable / Don't know2 %
How do you think it works to get in touch with the health/medical center?
68.751 answers to this question
- Very well31 %
- Fairly well45 %
- Fairly badly18 %
- Very badly4 %
- Not applicable / Don't know2 %
The figure is the same 0–100 scale as the dimensions above, per question. The distribution includes the Not applicable / Don’t know answer, so the bars add up to 100 %.
Waiting times
Waiting times for Capio Vårdcentral Zinkensdamm, from the primary-care waiting-time statistics of the National Board of Health and Welfare, January 2026. The figures are preliminary. The median is the midpoint, half waited less. Only assessment within 3 days and answered calls count toward the Vårdbetyg; the other rows are context. Not the same as the Accessibility dimension in the survey above.
- Medical assessment within 3 days
- 82%
- Medical assessment the same day
- 34%
- Median wait for an assessment
- 1 day
- Waiting time for 9 in 10 patients
- 39 days
Source: National Board of Health and Welfare, primary care waiting times. Open data at the statistics database.
Do they take care of you?
Do you see the same staff?
Continuity in the patient survey: 65.8 – below the national average (70.5) · 45 responses
In this region we show the share with a named regular doctor, but not for this unit. The rules for when we show the share are in the methodology.
Can you reach them?
Medical assessment within 3 days: 82%
Are you involved?
Involvement: 79.3 – in line with the national average (80.4)
Information: 69.7 – below the national average (74.9)
Patterns in open data, not judgements about staff. Averages for the whole unit, not your own wait. What we cannot measure is listed under What we can’t measure.
Location
Krukmakargatan 37
View on map (OpenStreetMap)Trend 2015–2025
2021–2024: worse on respect and empathy, involvement, information, continuity, accessibility, emotional support, and overall impression.
From the National Patient Survey. The survey was redesigned in 2025, so the years since are shown separately and are not compared with earlier years. The trend covers Primärvård (2015-2024); years without a survey are left blank. Small ups and downs that could just as well come down to who happened to respond count as unchanged, not as a change.
Where the municipality has at least 3 health centres with comparable measurements, the municipal average is shown as a dashed reference line. The average is calculated on the same health centres throughout the series.
- Respect and empathyWorse 2021–2024 · 3 measurement periods79.32021: 97.0New measurement 2025
The municipal average in Stockholm is unchanged 2015–2024 (average of 58 health centres).
- InvolvementWorse 2021–2024 · 3 measurement periods79.32021: 96.0New measurement 2025
The municipal average in Stockholm rose 2015–2024 (average of 58 health centres).
- InformationWorse 2021–2024 · 3 measurement periods69.72021: 94.7New measurement 2025
The municipal average in Stockholm is unchanged 2015–2024 (average of 58 health centres).
- ContinuityWorse 2021–2024 · 3 measurement periods65.82021: 93.9New measurement 2025
The municipal average in Stockholm is unchanged 2015–2024 (average of 58 health centres).
- AccessibilityWorse 2021–2024 · 3 measurement periods75.82021: 94.4New measurement 2025
The municipal average in Stockholm fell 2015–2024 (average of 58 health centres).
- Emotional supportWorse 2021–2024 · 3 measurement periods67.12021: 96.92024
Not measured in the 2025 survey.
- Overall impressionWorse 2021–2024 · 3 measurement periods66.82021: 94.82024
Not measured in the 2025 survey.
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Who responded
How many responses the Vårdbetyg is built on. More responses give a more reliable result.
- Response rate
- 35%
- Responses
- 53
- Surveys sent
- 150
- Reported results in the patient survey since
- 2021
No care provider pays for placement or scores, and we take neither sponsorship nor submitted reviews. The basis is open sources, the National Patient Survey 2025 and the National Board of Health and Welfare’s waiting times. How we stay independent.
Below are facts and context. None of it counts toward the Vårdbetyg.
About the health centre
- Address
- Krukmakargatan 37
Source: Region Stockholm (open data).
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Context in Stockholm
Figures for the whole region, never this health centre's own.
Diabetes care
Share of the region’s primary-care diabetes patients reaching the target value, from the Swedish National Diabetes Register (2024). The row on high blood-sugar level is the exception and instead shows the share above 70 mmol/mol.
- Good blood-sugar control (HbA1c < 52 mmol/mol)
- 64%
- High blood-sugar level (HbA1c > 70 mmol/mol), lower is better
- 8%
- Blood pressure below 140/85 mmHg
- 64%
- Foot examination performed
- 76%
- Lipid-lowering treatment
- 65%
Source: the Swedish National Diabetes Register via Vården i siffror.
Antibiotics
Antibiotic prescriptions per 1,000 inhabitants in the region’s outpatient care. Strama’s target is at most 250 prescriptions per 1,000 inhabitants per year (2025). Lower is better.
- Antibiotic prescriptions per 1,000 inhabitants
- 259
Source: the Public Health Agency of Sweden, antibiotics statistics.
Complaints to IVO
Complaints to IVO about primary care in the region that were investigated on the merits, and how many were closed with criticism, in total 2018-2025.
- Complaints investigated on the merits (total)
- 349
- Of which closed with criticism
- 124
IVO investigates only a small share of all complaints on the merits (most go to the patient committee), and the count also depends on the region’s size, so it is not a quality ranking. Small counts are suppressed at the source, so the figure is a lower bound.
Source: the Health and Social Care Inspectorate, IVO statistics database (table EKPSL09, primary care).
Concerns to the patient committee
Concerns about primary care submitted to the region’s patient advisory committee (2025), and the areas they most often relate to.
- Cases about health centres (total)
- 1,970
- Health centres with at least one case
- 221 of 251
- Share concerning care and treatment
- 41%
- Share concerning communication
- 27%
- Share concerning accessibility
- 9%
A case is a submitted concern, not a verified deficiency, and the count also depends on the region’s size. The counts cover health centres, not other primary care (rehab, child health services and so on), and health centres without cases are not part of the extract. Shares refer to categorisations in the region’s own scheme; one case can concern several areas.
Source: the region’s patient advisory committee, released public record.
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What we can’t measure
Vårdbetyg is built only on open, year-stamped sources. Some of what patients care about most is not in any open data per health centre. When that is the case we say so plainly instead of guessing.
- Whether a clinic offers or upsells private add-ons.
- How often it refers or passes you on instead of caring for you itself.
- Whether it profits from rebooking you.
The Swedish National Diabetes Register does not publish its results per health centre as open data. In October 2026 we asked the register whether we may show them. The Swedish Association of Local Authorities and Regions (SKR) publishes PrimärvårdsKvalitet, which among other things measures whether patients have a named regular doctor, only per region. For figures per health centre, SKR points you to the regions.
A missing figure like this does not mean anything is wrong with this particular health centre, only that it can’t be measured fairly in open data. We never put a number or a judgement on something we can’t substantiate, and never single out an individual clinic on a guess.
Have a concern about a specific health centre? Your region’s patient advisory committee (patientnämnden) receives it free of charge, and serious deficiencies can be reported to IVO.
Which of these would you most like to know?
We only count how many press each option. The answer is about the question, not about this health centre.
Ratings and reviews for Capio Vårdcentral Zinkensdamm
The Vårdbetyg above is built on patient ratings from the National Patient Survey, a systematic survey that outweighs individual reviews. Fresh Google reviews appear as a standalone complement when available.
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This is how the badge looks.Frequently asked questions
How good is Capio Vårdcentral Zinkensdamm?
Capio Vårdcentral Zinkensdamm has a Vårdbetyg score of 78.0 out of 100, which is a high score. The Vårdbetyg is a combined measure of how patients experience the health centre and how accessible it is, based on the National Patient Survey 2025 and the National Board of Health and Welfare's waiting-time statistics.
How is the Vårdbetyg score calculated?
The Vårdbetyg weights patient experience (the National Patient Survey answers) at 70% and accessibility (waiting times from the National Board of Health and Welfare) at 30%. Before the parts are combined, each is pulled toward its own national average when the basis is small (the method is called Bayesian shrinkage), patient experience by how many people responded and accessibility by how many cases the waiting times are based on. The combined score is not adjusted a second time. A health centre with a thin basis should therefore not be able to top the ranking by chance. The method is open.
How many people responded about Capio Vårdcentral Zinkensdamm?
The Vårdbetyg for Capio Vårdcentral Zinkensdamm is based on 53 patients who responded to the National Patient Survey 2025. That corresponds to a response rate of 35%. We always show the number of responses and the margin of error next to the score, so it is clear how solid the basis is.
Source: National Patient Survey 2025 (SKR). Open data at resultat.patientenkat.se.