Loading health centre …
Östersund · Jämtland
Hälsocentralen Fjällvivan
Hälsocentralen Fjällvivan has a Vårdbetyg of 82.2 out of 100, a high score that rests on 63 responses in the National Patient Survey 2025. That is 1.0 points above the national average (81.2). 56% of patients get a medical assessment within 3 days (October 2025).
Updated with the National Patient Survey 2025 · Waiting times: October 2025
Vårdbetyg
Vårdbetyg
82.2/ 100High score
1.0 above the national average (81.2)
Based on 63 responses from 118 patients asked (53%)
Patients: reliably above the national average
Patients' answers are above the national average even with the margin of error counted in. Had the margin of error reached down to the national average, the difference could have been chance. How to read the margin of error.
Combined from patient experience (84.0, from the patient survey) and accessibility (78.0, from waiting times), adjusted toward the national average. How we calculate it.
Why this rating?
Two parts, each first shrunk toward the national average by how many answered, then weighted:
- Patient experience84.0 · weight 70 %
- Accessibility78.0 · weight 30 %
Combined rating 82.2
Patient experience builds on the unit’s own answers about 68 %; the rest is drawn toward the national average for patient experience (78.2) because 63 patients answered. Fewer answers means a stronger pull, so a thin basis can’t top the ranking on chance. Worked example: raw mean vs Vårdbetyg.
At a glance
Patient ratings by dimension
What the symbols mean:
- This health centre
- National average
- Margin of error – how much the number can vary
The wider the line around the dot, the less certain the figure, usually because fewer people responded. Read more in the methodology.
- Care and treatmentPatient survey · 62 responses88.2
Health centre average in the municipality 81.0 · in the region 84.1
- Respect and empathyPatient survey · 62 responses93.0
Health centre average in the municipality 85.9 · in the region 88.5
- InvolvementPatient survey · 62 responses88.1
Health centre average in the municipality 83.2 · in the region 85.0
- InformationPatient survey · 59 responses82.8
Health centre average in the municipality 78.0 · in the region 80.8
- Continuity – seeing the same staffPatient survey · 58 responses79.6
Health centre average in the municipality 72.4 · in the region 76.1
- AccessibilityPatient survey · 62 responses89.1
Health centre average in the municipality 84.3 · in the region 86.2
How patients answered, question by question
The individual questions behind each dimension, with how patients answered. Added depth that does not count toward the Vårdbetyg.
Care and treatment
How did you experience the care you received during the visit?
88.762 answers to this question
- Very good74 %
- Fairly good21 %
- Fairly bad2 %
- Very poor3 %
- Not applicable / Don't know0 %
How much trust did you have in the doctor?
87.662 answers to this question
- A lot73 %
- Quite a lot21 %
- Not much3 %
- None at all3 %
- Not applicable / Don't know0 %
Respect and empathy
Did you feel that the doctor took you and your health problems seriously?
90.962 answers to this question
- Completely81 %
- For the most part15 %
- Somewhat2 %
- Not at all3 %
- Not applicable / Don't know0 %
What was your experience of how the doctor treated you?
95.262 answers to this question
- Very good90 %
- Fairly good6 %
- Fairly bad2 %
- Very bad2 %
- Not applicable / Don't know0 %
Involvement
How did you feel that the doctor listened to you?
91.462 answers to this question
- Very well84 %
- Fairly well10 %
- Fairly badly3 %
- Very badly3 %
- Not applicable / Don't know0 %
How did you experience the opportunity to be involved in your care?
83.961 answers to this question
- Very good61 %
- Fairly good28 %
- Fairly bad2 %
- Very bad5 %
- Not applicable / Don't know5 %
What is your experience of being able to ask questions?
89.860 answers to this question
- Completely77 %
- For the most part15 %
- Not really5 %
- Not at all2 %
- Not applicable / Don't know2 %
How did you experience the opportunity for relatives to be involved in your care as much as you wanted?
90.061 answers to this question
- Very good26 %
- Fairly good5 %
- Fairly bad0 %
- Very bad2 %
- Not applicable / Don't know67 %
Information
Did you receive information that suited you?
84.761 answers to this question
- Completely66 %
- For the most part23 %
- Somewhat3 %
- Not at all5 %
- Not applicable / Don't know3 %
What did you think about the information regarding the next steps?
79.160 answers to this question
- Very good50 %
- Fairly good23 %
- Fairly bad5 %
- Very bad7 %
- Not applicable / Don't know15 %
Continuity
How well informed did you feel the doctor was about your medical history and previous care?
80.462 answers to this question
- Very well47 %
- Quite well35 %
- Quite badly6 %
- Very badly2 %
- Not applicable / Don't know10 %
How did you experience the opportunity to see a doctor you had seen before?
82.060 answers to this question
- Very good55 %
- Fairly good17 %
- Fairly bad7 %
- Very bad5 %
- Not applicable / Don't know17 %
How did you experience that the coordination with other care and services worked?
79.560 answers to this question
- Very well23 %
- Fairly well15 %
- Fairly badly3 %
- Very badly2 %
- Not applicable / Don't know57 %
Accessibility
How did you experience the waiting time until you could visit the health/medical center?
93.563 answers to this question
- Short (reasonable)89 %
- Somewhat too long6 %
- Far too long3 %
- Not applicable / Don't know2 %
How do you think it works to get in touch with the health/medical center?
84.760 answers to this question
- Very well63 %
- Fairly well27 %
- Fairly badly7 %
- Very badly2 %
- Not applicable / Don't know2 %
The figure is the same 0–100 scale as the dimensions above, per question. The distribution includes the Not applicable / Don’t know answer, so the bars add up to 100 %.
Waiting times
Waiting times for Hälsocentralen Fjällvivan, from the primary-care waiting-time statistics of the National Board of Health and Welfare, latest month per row. The figures are preliminary. The median is the midpoint, half waited less. Only assessment within 3 days and answered calls count toward the Vårdbetyg; the other rows are context. Not the same as the Accessibility dimension in the survey above.
- Medical assessment within 3 days
- 56% (October 2025)
- Medical assessment the same day
- 28% (October 2025)
- Median wait for an assessment
- 2.5 days (October 2025)
- Waiting time for 9 in 10 patients
- 18 days (October 2025)
- Answered calls (phone/chat)
- 99% (August 2025)
Source: National Board of Health and Welfare, primary care waiting times. Open data at the statistics database.
Do they take care of you?
Do you see the same staff?
Continuity in the patient survey: 79.6 – above the national average (70.5) · 58 responses
The share with a named regular doctor is not available as open data for this region.
Can you reach them?
Medical assessment within 3 days: 56%
Answered calls: 99%
Are you involved?
Involvement: 88.1 – above the national average (80.4)
Information: 82.8 – above the national average (74.9)
Patterns in open data, not judgements about staff. Averages for the whole unit, not your own wait. What we cannot measure is listed under What we can’t measure.
Trend 2015–2025
Too little measurement history to say whether anything has changed.
From the National Patient Survey. The survey was redesigned in 2025, so the years since are shown separately and are not compared with earlier years. The trend covers Primärvård (2015-2024); years without a survey are left blank. Small ups and downs that could just as well come down to who happened to respond count as unchanged, not as a change.
Where the municipality has at least 3 health centres with comparable measurements, the municipal average is shown as a dashed reference line. The average is calculated on the same health centres throughout the series.
- Respect and empathy93.02023: 94.0New measurement 2025
The municipal average in Östersund rose 2015–2023 (average of 6 health centres).
- Involvement88.12023: 89.4New measurement 2025
The municipal average in Östersund rose 2015–2023 (average of 6 health centres).
- Information82.82023: 87.5New measurement 2025
The municipal average in Östersund rose 2015–2023 (average of 6 health centres).
- Continuity79.62023: 86.8New measurement 2025
The municipal average in Östersund rose 2015–2023 (average of 6 health centres).
- Accessibility89.12023: 89.8New measurement 2025
The municipal average in Östersund rose 2015–2023 (average of 6 health centres).
- Emotional supportOnly one result (2023)87.7
Not measured in the 2025 survey.
- Overall impressionOnly one result (2023)91.8
Not measured in the 2025 survey.
Was this helpful?
Who responded
How many responses the Vårdbetyg is built on. More responses give a more reliable result.
- Response rate
- 53%
- Responses
- 63
- Surveys sent
- 118
- Reported results in the patient survey since
- 2023
No care provider pays for placement or scores, and we take neither sponsorship nor submitted reviews. The basis is open sources, the National Patient Survey 2025 and the National Board of Health and Welfare’s waiting times. How we stay independent.
Context in Jämtland
Figures for the whole region, never this health centre's own.
Diabetes care
Share of the region’s primary-care diabetes patients reaching the target value, from the Swedish National Diabetes Register (2024). The row on high blood-sugar level is the exception and instead shows the share above 70 mmol/mol.
- Good blood-sugar control (HbA1c < 52 mmol/mol)
- 54%
- High blood-sugar level (HbA1c > 70 mmol/mol), lower is better
- 8%
- Blood pressure below 140/85 mmHg
- 59%
- Foot examination performed
- 83%
- Lipid-lowering treatment
- 69%
Source: the Swedish National Diabetes Register via Vården i siffror.
Antibiotics
Antibiotic prescriptions per 1,000 inhabitants in the region’s outpatient care. Strama’s target is at most 250 prescriptions per 1,000 inhabitants per year (2025). Lower is better.
- Antibiotic prescriptions per 1,000 inhabitants
- 229
Source: the Public Health Agency of Sweden, antibiotics statistics.
Was this helpful?
What we can’t measure
Vårdbetyg is built only on open, year-stamped sources. Some of what patients care about most is not in any open data per health centre. When that is the case we say so plainly instead of guessing.
- Whether a clinic offers or upsells private add-ons.
- How often it refers or passes you on instead of caring for you itself.
- Whether it profits from rebooking you.
The Swedish National Diabetes Register does not publish its results per health centre as open data. In October 2026 we asked the register whether we may show them. The Swedish Association of Local Authorities and Regions (SKR) publishes PrimärvårdsKvalitet, which among other things measures whether patients have a named regular doctor, only per region. For figures per health centre, SKR points you to the regions.
A missing figure like this does not mean anything is wrong with this particular health centre, only that it can’t be measured fairly in open data. We never put a number or a judgement on something we can’t substantiate, and never single out an individual clinic on a guess.
Have a concern about a specific health centre? Your region’s patient advisory committee (patientnämnden) receives it free of charge, and serious deficiencies can be reported to IVO.
Which of these would you most like to know?
We only count how many press each option. The answer is about the question, not about this health centre.
Ratings and reviews for Hälsocentralen Fjällvivan
The Vårdbetyg above is built on patient ratings from the National Patient Survey, a systematic survey that outweighs individual reviews. Fresh Google reviews appear as a standalone complement when available.
Other health centres in Östersund
Embed this rating
For health centres
Copy the code to show the Vårdbetyg on your own website. The badge updates automatically when new data arrives and links back here. It sets no cookie and does not track visitors.
This is how the badge looks.Frequently asked questions
How good is Hälsocentralen Fjällvivan?
Hälsocentralen Fjällvivan has a Vårdbetyg score of 82.2 out of 100, which is a high score. The Vårdbetyg is a combined measure of how patients experience the health centre and how accessible it is, based on the National Patient Survey 2025 and the National Board of Health and Welfare's waiting-time statistics.
How is the Vårdbetyg score calculated?
The Vårdbetyg weights patient experience (the National Patient Survey answers) at 70% and accessibility (waiting times from the National Board of Health and Welfare) at 30%. Before the parts are combined, each is pulled toward its own national average when the basis is small (the method is called Bayesian shrinkage), patient experience by how many people responded and accessibility by how many cases the waiting times are based on. The combined score is not adjusted a second time. A health centre with a thin basis should therefore not be able to top the ranking by chance. The method is open.
How many people responded about Hälsocentralen Fjällvivan?
The Vårdbetyg for Hälsocentralen Fjällvivan is based on 63 patients who responded to the National Patient Survey 2025. That corresponds to a response rate of 53%. We always show the number of responses and the margin of error next to the score, so it is clear how solid the basis is.
Source: National Patient Survey 2025 (SKR). Open data at resultat.patientenkat.se.