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Trollhättan · Västra Götaland
Alovia Vårdcentral
Alovia Vårdcentral has a Vårdbetyg of 77.8 out of 100, a high score that rests on 33 responses in the National Patient Survey 2025. That is 3.4 points below the national average (81.2). 94% of patients get a medical assessment within 3 days (February 2026).
Updated with the National Patient Survey 2025 · Waiting times: February 2026
Vårdbetyg
Vårdbetyg
77.8/ 100High score
3.4 below the national average (81.2)
Based on 33 responses from 150 patients asked (22%)
Interpret with care. Fewer than 3 in 10 of the patients asked answered the survey, and those who answer may differ from those who do not.
Patients: cannot be told apart from the national average
The margin of error for patients' answers reaches the national average, so the difference may come down to who happened to answer. How to read the margin of error.
Combined from patient experience (72.7, from the patient survey) and accessibility (89.9, from waiting times), adjusted toward the national average. How we calculate it.
Why this rating?
Two parts, each first shrunk toward the national average by how many answered, then weighted:
- Patient experience72.7 · weight 70 %
- Accessibility89.9 · weight 30 %
Combined rating 77.8
Patient experience builds on the unit’s own answers about 52 %; the rest is drawn toward the national average for patient experience (78.2) because 33 patients answered. Fewer answers means a stronger pull, so a thin basis can’t top the ranking on chance. Worked example: raw mean vs Vårdbetyg.
At a glance
Patient ratings by dimension
What the symbols mean:
- This health centre
- National average
- Margin of error – how much the number can vary
The wider the line around the dot, the less certain the figure, usually because fewer people responded. Read more in the methodology.
- Care and treatmentPatient survey · 29 responses65.5
Health centre average in the municipality 77.3 · in the region 78.5
- Respect and empathyPatient survey · 32 responses72.4
Health centre average in the municipality 82.2 · in the region 83.1
- InvolvementPatient survey · 29 responses69.9
Health centre average in the municipality 79.1 · in the region 79.7
- InformationPatient survey · 29 responses62.1
Health centre average in the municipality 73.8 · in the region 73.8
- Continuity – seeing the same staffPatient survey · 32 responses65.6
Health centre average in the municipality 69.0 · in the region 69.6
Share of listed patients with a named regular doctor: 100% (February 2026)
- AccessibilityPatient survey · 33 responses70.5
Health centre average in the municipality 79.9 · in the region 79.5
How patients answered, question by question
The individual questions behind each dimension, with how patients answered. Added depth that does not count toward the Vårdbetyg.
Care and treatment
How did you experience the care you received during the visit?
Too few answers to this question for a result to be shown.
How much trust did you have in the doctor?
Too few answers to this question for a result to be shown.
Respect and empathy
Did you feel that the doctor took you and your health problems seriously?
65.632 answers to this question
- Completely44 %
- For the most part22 %
- Somewhat22 %
- Not at all13 %
- Not applicable / Don't know0 %
What was your experience of how the doctor treated you?
79.232 answers to this question
- Very good47 %
- Fairly good44 %
- Fairly bad9 %
- Very bad0 %
- Not applicable / Don't know0 %
Involvement
How did you feel that the doctor listened to you?
Too few answers to this question for a result to be shown.
How did you experience the opportunity to be involved in your care?
Too few answers to this question for a result to be shown.
What is your experience of being able to ask questions?
Too few answers to this question for a result to be shown.
How did you experience the opportunity for relatives to be involved in your care as much as you wanted?
Too few answers to this question for a result to be shown.
Information
Did you receive information that suited you?
Too few answers to this question for a result to be shown.
What did you think about the information regarding the next steps?
Too few answers to this question for a result to be shown.
Continuity
How well informed did you feel the doctor was about your medical history and previous care?
62.232 answers to this question
- Very well22 %
- Quite well44 %
- Quite badly22 %
- Very badly6 %
- Not applicable / Don't know6 %
How did you experience the opportunity to see a doctor you had seen before?
Too few answers to this question for a result to be shown.
How did you experience that the coordination with other care and services worked?
Too few answers to this question for a result to be shown.
Accessibility
How did you experience the waiting time until you could visit the health/medical center?
69.433 answers to this question
- Short (reasonable)55 %
- Somewhat too long21 %
- Far too long18 %
- Not applicable / Don't know6 %
How do you think it works to get in touch with the health/medical center?
Too few answers to this question for a result to be shown.
The figure is the same 0–100 scale as the dimensions above, per question. The distribution includes the Not applicable / Don’t know answer, so the bars add up to 100 %.
Waiting times
Waiting times for Alovia Vårdcentral, from the primary-care waiting-time statistics of the National Board of Health and Welfare, latest month per row. The figures are preliminary. The median is the midpoint, half waited less. Only assessment within 3 days and answered calls count toward the Vårdbetyg; the other rows are context. Not the same as the Accessibility dimension in the survey above.
- Medical assessment within 3 days
- 94% (February 2026)
- Medical assessment the same day
- 91% (February 2026)
- Median wait for an assessment
- 0 days (February 2026)
- Waiting time for 9 in 10 patients
- 0 days (February 2026)
- Answered calls (phone/chat)
- 87% (January 2026)
Source: National Board of Health and Welfare, primary care waiting times. Open data at the statistics database.
Do they take care of you?
Do you see the same staff?
Continuity in the patient survey: 65.6 – below the national average (70.5) · 32 responses
Share of listed patients with a named regular doctor: 100% (February 2026)
Can you reach them?
Medical assessment within 3 days: 94%
Answered calls: 87%
Are you involved?
Involvement: 69.9 – below the national average (80.4)
Information: 62.1 – below the national average (74.9)
Patterns in open data, not judgements about staff. Averages for the whole unit, not your own wait. What we cannot measure is listed under What we can’t measure.
Trend 2015–2025
The results held steady 2019–2024.
From the National Patient Survey. The survey was redesigned in 2025, so the years since are shown separately and are not compared with earlier years. The trend covers Primärvård (2015-2024); years without a survey are left blank. Small ups and downs that could just as well come down to who happened to respond count as unchanged, not as a change.
Where the municipality has at least 3 health centres with comparable measurements, the municipal average is shown as a dashed reference line. The average is calculated on the same health centres throughout the series.
- Respect and empathyUnchanged 2019–2024 · 4 measurement periods72.42019: 79.5New measurement 2025
The municipal average in Trollhättan is unchanged 2015–2024 (average of 5 health centres).
- InvolvementUnchanged 2019–2024 · 4 measurement periods69.92019: 79.4New measurement 2025
The municipal average in Trollhättan is unchanged 2015–2024 (average of 5 health centres).
- InformationUnchanged 2019–2024 · 4 measurement periods62.12019: 78.1New measurement 2025
The municipal average in Trollhättan is unchanged 2015–2024 (average of 5 health centres).
- ContinuityUnchanged 2019–2024 · 4 measurement periods65.62019: 78.2New measurement 2025
The municipal average in Trollhättan is unchanged 2015–2024 (average of 5 health centres).
- AccessibilityUnchanged 2019–2024 · 4 measurement periods70.52019: 82.7New measurement 2025
The municipal average in Trollhättan is unchanged 2015–2024 (average of 5 health centres).
- Emotional supportUnchanged 2019–2024 · 4 measurement periods70.22019: 75.82024
Not measured in the 2025 survey.
- Overall impressionUnchanged 2019–2024 · 4 measurement periods73.02019: 77.42024
Not measured in the 2025 survey.
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Who responded
How many responses the Vårdbetyg is built on. More responses give a more reliable result.
- Response rate
- 22%
- Responses
- 33
- Surveys sent
- 150
- Reported results in the patient survey since
- 2019
No care provider pays for placement or scores, and we take neither sponsorship nor submitted reviews. The basis is open sources, the National Patient Survey 2025 and the National Board of Health and Welfare’s waiting times. How we stay independent.
Named regular doctor
- Share of listed patients with a named doctor
- 100%
- Listed patients
- 3,819
A full count from the region’s listing register at the extract date (February 2026), not a survey or a rating. It shows who patients are listed with, not necessarily who they see at each visit. A low share can reflect how the clinic registers listings, and a unit with many elderly or chronically ill patients can have a structurally higher share. In some regions nearly all patients are listed with a named doctor, so the share sits close to 100% for most.
Source: the region’s listing register, released public record. How the measure is derived in the methodology.
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Context in Västra Götaland
Figures for the whole region, never this health centre's own.
Diabetes care
Share of the region’s primary-care diabetes patients reaching the target value, from the Swedish National Diabetes Register (2024). The row on high blood-sugar level is the exception and instead shows the share above 70 mmol/mol.
- Good blood-sugar control (HbA1c < 52 mmol/mol)
- 61%
- High blood-sugar level (HbA1c > 70 mmol/mol), lower is better
- 8%
- Blood pressure below 140/85 mmHg
- 64%
- Foot examination performed
- 73%
- Lipid-lowering treatment
- 68%
Source: the Swedish National Diabetes Register via Vården i siffror.
Antibiotics
Antibiotic prescriptions per 1,000 inhabitants in the region’s outpatient care. Strama’s target is at most 250 prescriptions per 1,000 inhabitants per year (2025). Lower is better.
- Antibiotic prescriptions per 1,000 inhabitants
- 248
Source: the Public Health Agency of Sweden, antibiotics statistics.
Complaints to IVO
Complaints to IVO about primary care in the region that were investigated on the merits, and how many were closed with criticism, in total 2018-2025.
- Complaints investigated on the merits (total)
- 492
- Of which closed with criticism
- 191
IVO investigates only a small share of all complaints on the merits (most go to the patient committee), and the count also depends on the region’s size, so it is not a quality ranking. Small counts are suppressed at the source, so the figure is a lower bound.
Source: the Health and Social Care Inspectorate, IVO statistics database (table EKPSL09, primary care).
Concerns to the patient committee
Concerns about primary care submitted to the region’s patient advisory committee (2025), and the areas they most often relate to.
- Cases about health centres (total)
- 1,647
- Health centres with at least one case
- 204 of 216
- Share concerning examination/assessment
- 28%
- Share concerning patient involvement
- 12%
- Share concerning staff attitude
- 10%
Cases per year (2023–2025)
20231,437
20241,573
20251,647
A case is a submitted concern, not a verified deficiency, and the count also depends on the region’s size. The counts cover health centres, not other primary care (rehab, child health services and so on), and health centres without cases are not part of the extract. Shares refer to categorisations in the region’s own scheme; one case can concern several areas.
Source: the region’s patient advisory committee, released public record.
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What we can’t measure
Vårdbetyg is built only on open, year-stamped sources. Some of what patients care about most is not in any open data per health centre. When that is the case we say so plainly instead of guessing.
- Whether a clinic offers or upsells private add-ons.
- How often it refers or passes you on instead of caring for you itself.
- Whether it profits from rebooking you.
The Swedish National Diabetes Register does not publish its results per health centre as open data. In October 2026 we asked the register whether we may show them. The Swedish Association of Local Authorities and Regions (SKR) publishes PrimärvårdsKvalitet, which among other things measures whether patients have a named regular doctor, only per region. For figures per health centre, SKR points you to the regions.
A missing figure like this does not mean anything is wrong with this particular health centre, only that it can’t be measured fairly in open data. We never put a number or a judgement on something we can’t substantiate, and never single out an individual clinic on a guess.
Have a concern about a specific health centre? Your region’s patient advisory committee (patientnämnden) receives it free of charge, and serious deficiencies can be reported to IVO.
Which of these would you most like to know?
We only count how many press each option. The answer is about the question, not about this health centre.
Ratings and reviews for Alovia Vårdcentral
The Vårdbetyg above is built on patient ratings from the National Patient Survey, a systematic survey that outweighs individual reviews. Fresh Google reviews appear as a standalone complement when available.
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This is how the badge looks.Frequently asked questions
How good is Alovia Vårdcentral?
Alovia Vårdcentral has a Vårdbetyg score of 77.8 out of 100, which is a high score. The Vårdbetyg is a combined measure of how patients experience the health centre and how accessible it is, based on the National Patient Survey 2025 and the National Board of Health and Welfare's waiting-time statistics.
How is the Vårdbetyg score calculated?
The Vårdbetyg weights patient experience (the National Patient Survey answers) at 70% and accessibility (waiting times from the National Board of Health and Welfare) at 30%. Before the parts are combined, each is pulled toward its own national average when the basis is small (the method is called Bayesian shrinkage), patient experience by how many people responded and accessibility by how many cases the waiting times are based on. The combined score is not adjusted a second time. A health centre with a thin basis should therefore not be able to top the ranking by chance. The method is open.
How many people responded about Alovia Vårdcentral?
The Vårdbetyg for Alovia Vårdcentral is based on 33 patients who responded to the National Patient Survey 2025. That corresponds to a response rate of 22%. We always show the number of responses and the margin of error next to the score, so it is clear how solid the basis is.
Source: National Patient Survey 2025 (SKR). Open data at resultat.patientenkat.se.