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Mölndal · Västra Götaland
Hälsa Hemma Vårdcentral
Hälsa Hemma Vårdcentral has a Vårdbetyg of 80.8 out of 100, a high score that rests on 49 responses in the National Patient Survey 2025. That is 0.4 points below the national average (81.2). 100% of patients get a medical assessment within 3 days (May 2026).
Updated with the National Patient Survey 2025 · Waiting times: May 2026
Vårdbetyg
Vårdbetyg
80.8/ 100High score
0.4 below the national average (81.2)
Based on 49 responses from 97 patients asked (51%)
Interpret with care. Few patients answered the survey, so a handful of answers can move the figure a lot.
Patients: cannot be told apart from the national average
The margin of error for patients' answers reaches the national average, so the difference may come down to who happened to answer. How to read the margin of error.
Combined from patient experience (75.6, from the patient survey) and accessibility (92.7, from waiting times), adjusted toward the national average. How we calculate it.
Why this rating?
Two parts, each first shrunk toward the national average by how many answered, then weighted:
- Patient experience75.6 · weight 70 %
- Accessibility92.7 · weight 30 %
Combined rating 80.8
Patient experience builds on the unit’s own answers about 62 %; the rest is drawn toward the national average for patient experience (78.2) because 49 patients answered. Fewer answers means a stronger pull, so a thin basis can’t top the ranking on chance. Worked example: raw mean vs Vårdbetyg.
At a glance
Patient ratings by dimension
What the symbols mean:
- This health centre
- National average
- Margin of error – how much the number can vary
The wider the line around the dot, the less certain the figure, usually because fewer people responded. Read more in the methodology.
- Care and treatmentPatient survey · 48 responses76.7
Health centre average in the municipality 78.4 · in the region 78.5
- Respect and empathyPatient survey · 49 responses79.9
Health centre average in the municipality 82.9 · in the region 83.1
- InvolvementPatient survey · 48 responses75.9
Health centre average in the municipality 80.8 · in the region 79.7
- InformationPatient survey · 47 responses69.9
Health centre average in the municipality 75.2 · in the region 73.8
- Continuity – seeing the same staffPatient survey · 46 responses68.8
Health centre average in the municipality 74.4 · in the region 69.6
Share of listed patients with a named regular doctor: 95% (June 2026)
- AccessibilityPatient survey · 49 responses73.3
Health centre average in the municipality 80.9 · in the region 79.5
How patients answered, question by question
The individual questions behind each dimension, with how patients answered. Added depth that does not count toward the Vårdbetyg.
Care and treatment
How did you experience the care you received during the visit?
79.948 answers to this question
- Very good63 %
- Fairly good23 %
- Fairly bad6 %
- Very poor8 %
- Not applicable / Don't know0 %
How much trust did you have in the doctor?
73.648 answers to this question
- A lot48 %
- Quite a lot33 %
- Not much10 %
- None at all8 %
- Not applicable / Don't know0 %
Respect and empathy
Did you feel that the doctor took you and your health problems seriously?
73.549 answers to this question
- Completely51 %
- For the most part24 %
- Somewhat18 %
- Not at all6 %
- Not applicable / Don't know0 %
What was your experience of how the doctor treated you?
86.449 answers to this question
- Very good69 %
- Fairly good24 %
- Fairly bad2 %
- Very bad4 %
- Not applicable / Don't know0 %
Involvement
How did you feel that the doctor listened to you?
79.248 answers to this question
- Very well56 %
- Fairly well31 %
- Fairly badly6 %
- Very badly6 %
- Not applicable / Don't know0 %
How did you experience the opportunity to be involved in your care?
69.048 answers to this question
- Very good33 %
- Fairly good35 %
- Fairly bad10 %
- Very bad8 %
- Not applicable / Don't know13 %
What is your experience of being able to ask questions?
83.346 answers to this question
- Completely63 %
- For the most part20 %
- Not really11 %
- Not at all2 %
- Not applicable / Don't know4 %
How did you experience the opportunity for relatives to be involved in your care as much as you wanted?
63.948 answers to this question
- Very good13 %
- Fairly good2 %
- Fairly bad6 %
- Very bad4 %
- Not applicable / Don't know75 %
Information
Did you receive information that suited you?
72.548 answers to this question
- Completely46 %
- For the most part27 %
- Somewhat17 %
- Not at all6 %
- Not applicable / Don't know4 %
What did you think about the information regarding the next steps?
67.448 answers to this question
- Very good31 %
- Fairly good33 %
- Fairly bad21 %
- Very bad4 %
- Not applicable / Don't know10 %
Continuity
How well informed did you feel the doctor was about your medical history and previous care?
66.749 answers to this question
- Very well27 %
- Quite well39 %
- Quite badly14 %
- Very badly6 %
- Not applicable / Don't know14 %
How did you experience the opportunity to see a doctor you had seen before?
71.347 answers to this question
- Very good30 %
- Fairly good19 %
- Fairly bad4 %
- Very bad9 %
- Not applicable / Don't know38 %
How did you experience that the coordination with other care and services worked?
64.346 answers to this question
- Very well20 %
- Fairly well22 %
- Fairly badly15 %
- Very badly4 %
- Not applicable / Don't know39 %
Accessibility
How did you experience the waiting time until you could visit the health/medical center?
74.549 answers to this question
- Short (reasonable)67 %
- Somewhat too long14 %
- Far too long18 %
- Not applicable / Don't know0 %
How do you think it works to get in touch with the health/medical center?
72.546 answers to this question
- Very well46 %
- Fairly well30 %
- Fairly badly20 %
- Very badly4 %
- Not applicable / Don't know0 %
The figure is the same 0–100 scale as the dimensions above, per question. The distribution includes the Not applicable / Don’t know answer, so the bars add up to 100 %.
Waiting times
Waiting times for Hälsa Hemma Vårdcentral, from the primary-care waiting-time statistics of the National Board of Health and Welfare, latest month per row. The figures are preliminary. The median is the midpoint, half waited less. Only assessment within 3 days and answered calls count toward the Vårdbetyg; the other rows are context. Not the same as the Accessibility dimension in the survey above.
- Medical assessment within 3 days
- 100% (May 2026)
- Medical assessment the same day
- 100% (May 2026)
- Median wait for an assessment
- 0 days (April 2026)
- Waiting time for 9 in 10 patients
- 0 days (April 2026)
- Answered calls (phone/chat)
- 100% (May 2026)
Source: National Board of Health and Welfare, primary care waiting times. Open data at the statistics database.
Do they take care of you?
Do you see the same staff?
Continuity in the patient survey: 68.8 – in line with the national average (70.5) · 46 responses
Share of listed patients with a named regular doctor: 95% (June 2026)
Can you reach them?
Medical assessment within 3 days: 100%
Answered calls: 100%
Are you involved?
Involvement: 75.9 – below the national average (80.4)
Information: 69.9 – below the national average (74.9)
Patterns in open data, not judgements about staff. Averages for the whole unit, not your own wait. What we cannot measure is listed under What we can’t measure.
Who responded
How many responses the Vårdbetyg is built on. More responses give a more reliable result.
- Response rate
- 51%
- Responses
- 49
- Surveys sent
- 97
- Reported results in the patient survey since
- 2025
No care provider pays for placement or scores, and we take neither sponsorship nor submitted reviews. The basis is open sources, the National Patient Survey 2025 and the National Board of Health and Welfare’s waiting times. How we stay independent.
Named regular doctor
- Share of listed patients with a named doctor
- 95%
- Listed patients
- 4,989
A full count from the region’s listing register at the extract date (June 2026), not a survey or a rating. It shows who patients are listed with, not necessarily who they see at each visit. A low share can reflect how the clinic registers listings, and a unit with many elderly or chronically ill patients can have a structurally higher share. In some regions nearly all patients are listed with a named doctor, so the share sits close to 100% for most.
Source: the region’s listing register, released public record. How the measure is derived in the methodology.
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Context in Västra Götaland
Figures for the whole region, never this health centre's own.
Diabetes care
Share of the region’s primary-care diabetes patients reaching the target value, from the Swedish National Diabetes Register (2024). The row on high blood-sugar level is the exception and instead shows the share above 70 mmol/mol.
- Good blood-sugar control (HbA1c < 52 mmol/mol)
- 61%
- High blood-sugar level (HbA1c > 70 mmol/mol), lower is better
- 8%
- Blood pressure below 140/85 mmHg
- 64%
- Foot examination performed
- 73%
- Lipid-lowering treatment
- 68%
Source: the Swedish National Diabetes Register via Vården i siffror.
Antibiotics
Antibiotic prescriptions per 1,000 inhabitants in the region’s outpatient care. Strama’s target is at most 250 prescriptions per 1,000 inhabitants per year (2025). Lower is better.
- Antibiotic prescriptions per 1,000 inhabitants
- 248
Source: the Public Health Agency of Sweden, antibiotics statistics.
Complaints to IVO
Complaints to IVO about primary care in the region that were investigated on the merits, and how many were closed with criticism, in total 2018-2025.
- Complaints investigated on the merits (total)
- 492
- Of which closed with criticism
- 191
IVO investigates only a small share of all complaints on the merits (most go to the patient committee), and the count also depends on the region’s size, so it is not a quality ranking. Small counts are suppressed at the source, so the figure is a lower bound.
Source: the Health and Social Care Inspectorate, IVO statistics database (table EKPSL09, primary care).
Concerns to the patient committee
Concerns about primary care submitted to the region’s patient advisory committee (2025), and the areas they most often relate to.
- Cases about health centres (total)
- 1,647
- Health centres with at least one case
- 204 of 216
- Share concerning examination/assessment
- 28%
- Share concerning patient involvement
- 12%
- Share concerning staff attitude
- 10%
Cases per year (2023–2025)
20231,437
20241,573
20251,647
A case is a submitted concern, not a verified deficiency, and the count also depends on the region’s size. The counts cover health centres, not other primary care (rehab, child health services and so on), and health centres without cases are not part of the extract. Shares refer to categorisations in the region’s own scheme; one case can concern several areas.
Source: the region’s patient advisory committee, released public record.
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What we can’t measure
Vårdbetyg is built only on open, year-stamped sources. Some of what patients care about most is not in any open data per health centre. When that is the case we say so plainly instead of guessing.
- Whether a clinic offers or upsells private add-ons.
- How often it refers or passes you on instead of caring for you itself.
- Whether it profits from rebooking you.
The Swedish National Diabetes Register does not publish its results per health centre as open data. In October 2026 we asked the register whether we may show them. The Swedish Association of Local Authorities and Regions (SKR) publishes PrimärvårdsKvalitet, which among other things measures whether patients have a named regular doctor, only per region. For figures per health centre, SKR points you to the regions.
A missing figure like this does not mean anything is wrong with this particular health centre, only that it can’t be measured fairly in open data. We never put a number or a judgement on something we can’t substantiate, and never single out an individual clinic on a guess.
Have a concern about a specific health centre? Your region’s patient advisory committee (patientnämnden) receives it free of charge, and serious deficiencies can be reported to IVO.
Which of these would you most like to know?
We only count how many press each option. The answer is about the question, not about this health centre.
Ratings and reviews for Hälsa Hemma Vårdcentral
The Vårdbetyg above is built on patient ratings from the National Patient Survey, a systematic survey that outweighs individual reviews. Fresh Google reviews appear as a standalone complement when available.
Other health centres in Mölndal
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- Forsåker Vårdcentral och BVC
- Läkargruppen Mölndalsbro Vårdcentral
- Närhälsan Krokslätt vårdcentral
- Närhälsan Lindome vårdcentral
- Nötkärnan Kållered Familjeläkare och BVC
- Omtanken Vårdcentral Kållered
- Omtanken Vårdcentral Pedagogen Park
- Omtanken Vårdcentral Åby
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This is how the badge looks.Frequently asked questions
How good is Hälsa Hemma Vårdcentral?
Hälsa Hemma Vårdcentral has a Vårdbetyg score of 80.8 out of 100, which is a high score. The Vårdbetyg is a combined measure of how patients experience the health centre and how accessible it is, based on the National Patient Survey 2025 and the National Board of Health and Welfare's waiting-time statistics.
How is the Vårdbetyg score calculated?
The Vårdbetyg weights patient experience (the National Patient Survey answers) at 70% and accessibility (waiting times from the National Board of Health and Welfare) at 30%. Before the parts are combined, each is pulled toward its own national average when the basis is small (the method is called Bayesian shrinkage), patient experience by how many people responded and accessibility by how many cases the waiting times are based on. The combined score is not adjusted a second time. A health centre with a thin basis should therefore not be able to top the ranking by chance. The method is open.
How many people responded about Hälsa Hemma Vårdcentral?
The Vårdbetyg for Hälsa Hemma Vårdcentral is based on 49 patients who responded to the National Patient Survey 2025. That corresponds to a response rate of 51%. We always show the number of responses and the margin of error next to the score, so it is clear how solid the basis is.
Source: National Patient Survey 2025 (SKR). Open data at resultat.patientenkat.se.